By following the tips below, you can increase the likelihood of a successful Jumio verification and minimize any errors that may occur during the process.
- Good lighting. When taking the selfie or live video, make sure the lighting is sufficient and does not cast any shadows on your face.
- Follow the instructions carefully. Jumio provides clear instructions on what you need to do during the verification process.
- If possible, use a high-quality camera. A low-quality camera should still work, but may result in poor image quality, making it difficult for Jumio to match your facial features with the ID document.
- When taking a picture of your ID, make sure it is positioned correctly and all information is visible. The ID should not be tilted or skewed, and there should be no reflections or glare on the document.
- Ensure you have a stable internet connection before starting the verification process to avoid any interruptions.
- Try to avoid using busy or distracting backgrounds that may interfere with the Jumio’s ability to verify your identity.
The Jumio verification process may take a few minutes to complete. Please wait for the system to confirm your identity before closing the window.
If you have used the tips above and still are experiencing difficulties, please reach out by completing a request form linked here.