To help maintain a fair learning environment, Sophia uses Jumio for identity verification. Jumio will be triggered if certain security flags are met, so not all users will be asked to complete it.
The flags that prompt Jumio verification are confidential, and they play an important part in our efforts to uphold a high standard of academic integrity. If you are asked to verify your identity, it is simply to ensure that you are the one completing the coursework.
Please note that if you are prompted to complete Jumio, you will be required to complete it prior to proceeding in the course. Jumio verification cannot be skipped or overridden.
Here are the Jumio verification steps:
- You will be prompted to submit your government issued ID to Jumio.
- You will then be prompted to take a selfie, which Jumio will compare with the photo on the government issued ID.
- Jumio verifies that the information on the ID matches your selfie.
- If the verification is successful, you may proceed with the final milestone and mark the course as complete. If the verification is not successful, you will need to repeat the process until you have successfully been verified. You will not be able to continue otherwise.
TIP: In the United States, a valid passport, driver's license, or ID card are all accepted Jumio ID types. If you are outside the United States, please refer to this PDF for accepted IDs.
Notice Regarding VPN Usage
While using IP address anonymization tools, such as a VPN, is not a violation of our policies, we strongly recommend against using one while accessing our platform. VPN usage may trigger a false flag in our system, which could prompt an unnecessary identity verification request via Jumio.
However, once flagged by Jumio, you will be required to complete the full verification process, regardless of the circumstances.
To ensure a smooth experience and avoid any undue disruptions or delays, we advise disabling any IP anonymization tools while using Sophia.