Technical Problems
Make sure your internet connection is stable and reliable.
We have found that students who upload their video Touchstone by computer are more successful than those who upload through their cell phone.
Options for free stable and reliable internet connections:
- Local Library
- Coffee Shop
- A Friend or Family Member’s Home
- Public City WiFi (only available in limited areas)
Using a stable and reliable internet connection should reduce the frequency of upload failures and timeouts.
Sizing Problems
Sophia Learning allows any video file 8Gb and less to be uploaded to the video Touchstone submission.
You can reduce the file size of the video by turning it into a zip file or changing the resolution. These are some options for reducing file size to ensure quicker and smoother uploading.
Google or your preferred internet search engine is a good resource on file compression information regarding your specific software.
If All Else Fails
Use the Touchstone Form to notify the Touchstone team of your issue. Attach the video or link to the video to the bottom of the form.
You can also upload your file to Google Drive and use the form to send the Touchstone Grading Team the Google Drive link with your name associated with the Student Record as well as the course and Touchstone number. Make sure the share settings on the file are set to “Anyone with a link” to ensure that Sophia Learning staff can access the file for uploading.
You can also upload your file to Dropbox or One Drive and send to the Touchstone Grading Team the Dropbox or One Drive link with your name associated with the Student Record, the course, and Touchstone number.
You can also upload your file to YouTube as an unlisted video. Once uploaded, you can send the Touchstone Grading Team the video link with your name associated with the Student Record, the course, and Touchstone number. Keeping the file unlisted should restrict the video to only allow those with the link to watch it.
Other
Just as a reminder of Sophia's privacy policy, your information will never be sold or traded. Only the Sophia Learning employees assisting with uploading or grading will be watching your video.