Sophia does not grant complimentary extensions for memberships. If you find yourself in exceptional circumstances that you believe warrant an extension, we invite you to reach out to us via email at learningcoach@sophiau.com and share your situation. Before submitting a request, please be aware that Sophia will not extend memberships due to time lost from unsuccessful verification attempts or previously unused time within a membership period.
If you have any billing or refund requests, please submit a request form for our Billing team to review and respond to.